Every Safari carries a 3-year structural warranty on the van, and a 5-year structural warranty on the chassis from the chassis maker.
The warranty covers the original buyer only. It doesn’t transfer if the caravan is sold. Your owner’s handbook has the full terms.
Warranty statement dated 17 June 2026
It covers the parts of the caravan we build ourselves against faulty workmanship, for 3 years from the date of delivery. That includes wall framing and furniture and cabinet construction, on both hybrid and aluminium framed vans.
It doesn’t cover parts we fit but don’t make. That includes upholstery, gas or spring struts, hinges, locks, handles, the chassis, appliances, plumbing, cladding, glass and windows, accessories, and fading. Many of those have their own warranty, listed below.
Stop using the caravan in any way that could make the damage worse.
Bring the caravan to Safari or one of our dealers for inspection, with the receipts and stamped logbook that show it has been fully serviced on schedule. An undercarriage service on its own doesn’t count.
Getting the caravan to us or the dealer is at your cost. If the inspection finds the fault is our workmanship, we pay for the repair. We decide how it’s fixed, and we may use refurbished or alternative parts. We don’t cover travel, freight or accommodation costs for a claim.
We won’t pay for third-party work we haven’t approved, and unapproved repairs or replacements void the warranty.
Have the caravan serviced to the schedule in your owner’s guide, by a registered business with an ABN. Keep the logbook stamped and keep the receipts. Servicing is paid for by the owner.
Water getting in because servicing was missed or poorly done isn’t covered.
Appliances are warranted by the companies that make them, under their own terms and periods. We aren’t the warrantor. We and our dealers can help you lodge a claim, but the appliance maker decides whether it’s covered.
Call-out fees, and labour to remove an appliance, aren’t covered.
Our warranty doesn’t cover the chassis or its parts, tyres or wheel alignment. The chassis maker’s 5-year structural warranty applies instead, on its own terms.
The chassis warranty doesn’t cover:
| Component | Warranty |
|---|---|
| Caravan structure (hybrid and aluminium frame) | 3 years from delivery |
| Chassis structure | 5 years, chassis maker’s terms |
| Refrigerator, air conditioner, Dometic appliances | Maker’s terms |
| Battery management system and batteries | Maker’s terms |
| NCE products | Maker’s terms |
| Swift products | 1 year from purchase |
| Plenty River Plumbing | 12 months, maker’s terms |
| Upholstery | 1 year workmanship. Fabric on the maker’s terms |
| Chassis paint | 1 year. Excludes stone chips, corrosion, fading |
| Cladding | 1 year. Excludes corrosion, fading, wear and tear |
| Component | Warranty |
|---|---|
| Decals | 1 year from purchase |
| Awning | 1 year. Excludes stretching, fading, physical damage |
| LED lights | 1 year from purchase |
| Cupboard doors, door hinges, locks | 1 year from purchase |
| Gas struts | 1 year from purchase |
| Antenna and boosters | 1 year from purchase |
| Windows | 12 months. Excludes holes in screens, impact cracks |
| Entrance door | 12 months from purchase |
| TV, radio, speakers | 12 months from purchase |
| Suspension | Depends on the type and brand |
Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Make your claim with the authorised dealer you bought your Safari from. Every Safari dealer gives the same warranty and handles claims the same way. For routine servicing to keep your logbook up to date, see where to service in your state.